At SwarnSutra, we want you to be happy with your purchase. If you receive a product that is damaged, defective or incorrect, please contact us and we will assist you.

Return Eligibility

Products may be eligible for return if:

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  The product received is damaged or defective.
  
• 
  You received an incorrect product.
  
• 
  The product received is different from what was ordered.
  

The product should be unused, unworn and in its original condition, with all original tags and packaging intact.

Return Request

Please contact us within 7 days of receiving your order to raise a return request.

You may be required to share photographs or videos of the product and packaging to help us verify the issue.

Non-Returnable Items

Products that have been used, washed, altered, damaged after delivery or returned without original tags/packaging may not be eligible for return.

Refund

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method, subject to the applicable payment/banking processing time.

Exchange

Exchange requests, where applicable, will be subject to product availability.

For any return or refund-related assistance, please contact our customer support team with your order details.

Important: Return/refund eligibility may vary by product. Please check the product description and applicable return conditions before placing your order.